technologized and in this globalized world, the professionalism of the work continues to accrue up to be a key factor in transforming the company into a successful organization. is very difficult to find today in medium or large companies, management teams comprised of leaders unprofessional. This phenomenon of professionalization of the work has been transformed over time into an obligation for companies, because without the help of these professional competition to capture market share would be impossible.
New techniques aimed at the "Loyalty" of customers with our products or services are incorporated into this vast world of information on the subject.
No doubt the knowledge that an individual may have about this issue do not always learn in the university classroom, in many cases be the other side of the inn gives us the answers to the unknowns that we must crush to transform our business in a leading company. Important
consumers will always, product quality, price, service, prompt attention and friendly after sales, and many others, and their hierarchy will change many times as there are customers.
Professionalization is necessary but the human factor, those innate qualities that different people are a fundamental factor, that a seller of first line to be empathic, positive difference in one without it, the university delivery professionals with the tools for them to used, but success is given by the sum of many factors, and for that I know very well who are my clients, how they think, to aspire, etc. etc.
A college teacher summarized all the ingredients for customer loyalty in a single term does not exist in English, a word that can refer to the "creative process of a service" started to use the neologism "Servuction" the great contribution of this approach is "putting the emphasis on quality of services" as the resultant servuction system, a feature increasingly important for business survival, this neologism carries within it all you need to let the customer "captured."
Thus the increased participation of millions of professionals worldwide who apply all kinds of techniques to attract consumers and engage them in the process of creating products and services, means that competition is increasing , and being a step in the discovery of new products construed tastes The applicants will be definitely the ingredient that makes something tangible success.
prepare professionals for this time is the definitive answer on business, so our internal strengths will be very important at the time of crisis in which they operate in some periods firms.
By: Hernan Retamal
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